Policies & Additional Fees
Holiday Rates
$10 daily surcharge. Applies to daycare and boarding on Thanksgiving, Christmas, New Years Eve, and Fourth of July.
Cancellations
Less than 24 hour notice, $20.
Medication Administration
$5 per prescribed medication per day
(this excluded vitamins)
PLEASE NOTE:
Daycare passes can only be used for daycare.
A credit card on file is required in order to book any boarding reservations.
View our FAQ page for additional boarding information.
BOARDING POLICIES:
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All boarding dogs must have a boarding contract filled out and held on file for all stays. Boarding contracts are attached to all boarding confirmation emails sent when booked. If you have previously filled out a boarding contract, but your dog has had changes to medication/food, you will be asked to fill out an up-to-date boarding contract.
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All boarding stays must have an up-to-date emergency contact.
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A credit card will be kept on file for all boarding stays.
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All dogs must be up to date on vaccines prior to drop-off day for boarding stay.
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Pick up hours for boarding: 6 am-7:30 pm. Late pick is available after 7:30 pm-11 pm with an additional fee applied.
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Pick-ups after 11 pm will revert to an overnight stay, where you can pick up your dog (s) in the morning, starting at 6 am.
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Payments for boarding stays must be made on the day and time of pick up. If a family member, friend, or other picks up your dog from their boarding stay, the credit card on file be charged.
“What we love most is the genuine care and kindness from the staff. They remember our dogs’ names and share little updates about their day, which means so much to us. If our dogs love being there, then we love being there too — their happiness is the best indicator. It’s always a great feeling knowing they’re in a place where they’re happy, safe, and cared for."
Raffi and Grecia and Rose Maldonado and Joe Lam