Question 1

How do I become a client?

Accepted Answer

To become a client:

Click the "New Client" Button on the homepage at the top right.  You will fill out all your information. Once you have become a new client, You will get a confirmation email with the "Dog Daycare Application". This is the application where we learn all about your dog. Please fill that out and email it back to us, or you can upload it to the your account under "Owner File Uploads". At the time that you fill out the application please also attach proof of spay/neuter, and most recent vaccination records. 
Once we have all the following, a member of our staff will get in contact with you. They will give some available days that your dog can come in for their evaluation day.
Your dog will be introduced to our play groups to determine if they will work well in our daycare environment.

Question 2

How old does my dog need to be to go to Aardvarks?

Accepted Answer

Generally, dogs must be at least 16 weeks of age or older.
All dogs 7 months or older must be spayed or neutered.

Question 3

What are the vaccination requirements?

Accepted Answer

All dogs must have up-to-date vaccinations. Owners must submit written proof of Rabies, DHLPP and Bordetella vaccinations.

Question 4

What are the health requirements?

Accepted Answer

All dogs must be in good health. Owners will certify their dogs are in good health and have not been ill with a communicable condition in the last 30 days. Upon admission, all dogs must be free from any condition which could potentially jeopardize our other guests. Dogs that have been ill with a communicable condition in the last 30 days will require a veterinarian certification of health to be admitted.

Question 5

What are the group play requirements?

Accepted Answer

Behavior
Dogs must not be aggressive. Owners will certify their dog(s) has/have not harmed or shown any aggressive or threatening behavior towards any person or any other dogs(s). Please remember, your dog will be spending time with other dogs and the safety and health of all animals is our main concern.
If your dog is comfortable with human but not other dogs, Solo daycare or boarding would be the option for you! Your dog would get 1 on 1 special time with a member of our staff playing with toys and getting EXTRA tummy rubs.

Breed Restrictions
Unfortunately, some dogs do not do well in the daycare setting due to their play style. However, we treat every dog as an individual. (Traditionally, mature Bully Breeds do not do well in this type of setting).

Question 6

How do I set up an evaluation day for my pup?

Accepted Answer

Once you have created a new client account through our portal, you will receive a confirmation email. On that confirmation email will have a "Daycare Application" We will have you fill that out so we can learn all about your pup! Once that has been  filled out you have the option to email it back to us or upload it to your account under "Owner File Uploads". Please also attach most recent vaccination records as well as proof of spay/neuter. After all information has been submitted a member of our staff will reach out with a list of dates for you to bring your dog in for their first day! 
Non-refundable Application/Evaluation Fee is due prior to drop off on their first day :$20. Payment can be made through the portal 
We love to give our Eval dogs our full attention on their first day and only schedule 1 a day. Due to that we have limited availability so it is why we take a $20 deposit for that day.

Question 7

Should I bring anything with my dog to daycare?

Accepted Answer

We ask for safety reason all dogs are brought in on a leash.
Things to bring with your dog to daycare or boarding:
-Leash
-Lunch/Dinner 
-Medications (If needed)
-Muzzle (If needed)

Things NOT to bring because we've got it taken care of:
-Food/water bowls. (We also have slow feeders for our fast eaters )
-Blankets and Beds
-Small dog sweaters. 
-Crate/Kennels

Question 8

Is bedding provided?

Accepted Answer

We provide beds and blankets to all boarding dogs. We discourage personal bedding as it runs the risk of being damaged by another dog. We can accommodate certain personal belongings if needed.

Question 9

How do we feed our boarding clients?

Accepted Answer

We do not provide in house food.
We recommend that all dogs maintain their regular diet from home to prevent allergy flare-ups, loose bowels, or upset tummies.
We accommodate all diets: kibble, canned, raw, homecooked, etc.

Question 10

What if my dog needs medication?

Accepted Answer

There is an additional charge for medication administration. It is an additional $5 per day (Daycare and Boarding). 
Anything that is prescribed by a Vet will be considered a medication. Anything other than vitamins/supplements will be charged as a medication fee. 
We will need detailed instructions for all medication at time of drop off (how much, how often, how they take it).
We administer most medication types: oral, topical, etc. We do NOT administer injections.

Question 11

Is there any staff members at the facility with my dog overnight?

Accepted Answer

Yes! We are a 24 hour facility and always have someone here to look and care for your dog. You can call at ANY time to check for updates on how your dog is doing on their stay.

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